# How do I log a Support Request?

Only Portainer Business (BE) customers with a Professional or Enterprise subscription can log tickets directly with Portainer. For all other users, we recommend our [community support resources](https://www.portainer.io/get-support-for-portainer?hsLang=en).

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**How to log a support request:**<br>

* Go to the [Get Support](https://www.portainer.io/get-support-for-portainer?hsLang=en) page on the Portainer website.
* After reviewing the existing resources to see if your question has already been answered, scroll down to the **Get Business Edition Support** section and complete the form.
* Tickets are checked and resolved by Portainer staff within the SLA.
* If we think it's easier to speak to you about a ticket directly, we'll reach out to organize a meeting via Zoom (or similar platform).


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.