How do I log a support ticket?

Fast facts about Portainer support

  • Only Portainer Business (BE) customers can log tickets directly with Portainer.
  • Tickets are logged via the Portainer Business Support portal.
  • A login was provided with your BE license. If you don't have a login and feel you should, email [email protected].
  • The portal can be used to report a bug, ask a question, tell us about an issue with documentation, or request a feature. You can also view your open tickets in the portal.
  • Tickets are checked and resolved by Portainer staff within the SLA.

How to log a support ticket

When you login to the portal for the first time, you'll be asked to enter a username and password. We recommend that you tick Remember me (you will need to change your password at first login).
  1. 1.
    In the top-right corner of the page, click Submit Ticket.
  2. 2.
    Complete the form, providing as much detail as possible (we love screenshots!) then submit.
  3. 3.
    Ticket updates are managed in the portal (you'll also receive an email notification).
If we think it's easier to speak to you about a ticket, we'll set up a Zoom meeting.

How to view your tickets

You can view your tickets in the main dashboard. You will not be able to view tickets logged by other people in your organization.