> For the complete documentation index, see [llms.txt](https://docs.portainer.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.portainer.io/sts/faqs/contributing/how-do-i-log-a-support-request.md).
# How do I log a Support Request?
Only Portainer Business (BE) customers with a Professional or Enterprise subscription can log tickets directly with Portainer. For all other users, we recommend our [community support resources](https://www.portainer.io/get-support-for-portainer?hsLang=en).
\
**How to log a support request:**
* Go to the [Get Support](https://www.portainer.io/get-support-for-portainer?hsLang=en) page on the Portainer website.
* After reviewing the existing resources to see if your question has already been answered, scroll down to the **Get Business Edition Support** section and complete the form.
* Tickets are checked and resolved by Portainer staff within the SLA.
* If we think it's easier to speak to you about a ticket directly, we'll reach out to organize a meeting via Zoom (or similar platform).
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# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://docs.portainer.io/sts/faqs/contributing/how-do-i-log-a-support-request.md?ask=&goal=
```
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